FAQ

Vita Solution Group Pty Ltd, operating as BB Skin Boutique, is a private company based in South Yarra, Victoria, Australia. The company specializes in advanced clinical treatments and dermal therapies, focusing on aesthetic skin care. BB Skin Boutique Trademark Details: Trademark: BB SKIN BOUTIQUE Trade Mark Number: 2495689 Acceptance Date: December 18, 2024 The trademark application has been accepted early by IP Australia Company Information: Business Name: Vita Solution Group Pty Ltd ABN: 93 674 309 874 Address: 31 Chambers Street, South Yarra, VIC 3141, Australia Industry: Skin care Treatment Website: bbskinboutique.com.au BB Skin Boutique offers a tranquil and private environment for clients seeking modern clinical treatments and dermal therapies aimed at enhancing aesthetic skin health

We appreciate your support and loyalty, which allows us to employ and provide consistent working hours for our passionate team of skin therapists, enabling us to serve the beautiful people of Melbourne. Certainly, here is the revised text: Deposit Procedure At BB Skin Boutique, we require all new clients to make a deposit to secure their booking. The deposit is $30, which can be made using your credit card or bank transfer details. You have the option to keep these payment details on file for your next appointment or not. Please note that if you decide to cancel your appointment, the deposit of $30 will not be refunded. Cancellation Policy If you need to make any changes to your appointment at BB Skin Boutique, we kindly request that you contact us directly through our Facebook channel or email. You can find our phone number and email address below: Facebook: https://www.facebook.com/bbskin.group Email: info@bbskinboutique.com.au Phone number: +61 (481) 738 738 Our cancellation policy is in place to protect our small business and our team. Deposits and fees will apply for late cancellations and no-shows. We appreciate your understanding and respect for our policy. Here are the details: - If you wish to reschedule, please do so within 12 hours of your weekday appointment without charge. - Any bookings on weekends cannot be rescheduled. The cancellation will not be refunded. - If you need to cancel, we will charge you a 100% fee or $30 of the deposit made. - If you fail to show up without giving us any notice, you will be required to pay the full booking amount. Please note that all booking deposits are non-refundable and can only be used as part of payment for your next appointment at BB Skin Boutique. If you cancel outside our cancellation period, the deposit will be forfeited as a fee per our cancellation policies. Additionally, please keep in mind that if you need to cancel or reschedule your appointment during our business closure, such as on Sundays or public holidays, it will take effect from the next business day. If you are unwell and need to cancel your appointment, we require a medical certificate to avoid cancellation fees. Alternatively, the full cancellation fees will apply. Please be aware that full cancellation fees will apply even if the reason for cancellation is beyond your control. We reserve the right to waive the cancellation fee at our discretion in the event of an emergency. By booking an appointment with us, you agree to our cancellation policies and authorise BB Skin Boutique to charge your stored credit card or capture cancellation fees if the deposit amount is lower than the cancellation fee. We are now taking non-refundable booking deposits for all new clients and longer appointments. We will be safely securing all credit card details on client files through our new and improved certified point-of-sale system. We appreciate your support and loyalty, which allows us to employ and provide consistent working hours for our passionate team of skin therapists, enabling us to serve the beautiful people of Melbourne. Best Regards, Dustin Nguyen Managing Director BB Skin Boutique Group

Privacy Policy This Privacy Policy applies to the services offered by BB Skin Boutique, its related entities, (the “BB Skin Boutique”, “we”, “our” or “us”). Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and recognise that individuals have a right to control how their personal information is handled. Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your data, and how you can make privacy complaints. By using our website, services, or providing any personal information, you consent to our collection, holding, use, and disclosure of your data, as set out in this Privacy Policy. For this Privacy Policy, personal information includes your: name and date of birth; contact details and your emergency contact details; treatment details; before and after treatment photographs; any personal information captured by CCTV (as covered by our CCTV Policy); payment information such as bank accounts or credit card details; payment history; and Sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have. We may also collect information relating to your access and use of our website, including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website-related information, including internet cookies. Information that does not disclose your identity, or enable your identity to be ascertained), will not be classified as personal information and, therefore, will not be subject to this Privacy Policy. Collection of your personal information We collect personal information about you where you provide it to us, or where required by law. We collect your personal information primarily to enable us to provide you with our services and products, including: when you use our website, for example, if you purchase a treatment or make a booking via our website or if you make a customer account on our website; if you complete a ‘client card’ at or before attending one of our Clinics; if you contact us via phone or email, or social media with a query or complaint; during treatment consultations; and if you provide feedback about your experience with us. You are not obliged to provide your personal information to us, however in some instances, if you do not provide your data, we may be unable to provide services or products to you. Use of Tracking Technologies We use tracking technologies such as cookies or web beacons to make it easier for you to use our website and services. Cookies are information that a website transfers to a computer’s hard disk for record-keeping purposes and to enhance the website's functionality. Web Beacon is a technical method that sends information related to website access when you browse, open, or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not personally identify you, although they do identify your browser. These tracking technologies allow us to monitor our website, and to record how many people are using the different parts of the website. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services we can provide via our website. Use and disclosure of your personal information We use your personal information to: provide you with our services and products; create a record of your treatments and preferences, which can be accessed by your treating team across our beauty salon; with your consent, publish before and after treatment images on our website; with your permission, contact you to provide information about our products, services, and special offers; obtain feedback from you about our products and services; record statistical data for our internal marketing analysis; comply with legal and regulatory obligations, carry out internal audits or investigations, prevent fraud or other unlawful activities, or ensure the safety and security of you and us; enable our medical practitioners to provide you with beauty consultation for your skincare and any post-review and consultation; record quantitative and qualitative skincare data for internal record and skincare analysis and research; fulfil purposes that are reasonably necessary or ancillary to the abovementioned purposes; and perform any other purposes we may have notified you before or when obtaining your consent. We may share information within our group of companies to provide you with a seamless customer experience. We may disclose your personal information to our third-party service providers who assist us in delivering our services, for example, IT service providers, marketing, market research (including by using other available data to gain greater insights about our clients), and consulting services. Some of these third-party service providers are located in countries including the United States and the Netherlands and you consent to these overseas disclosures. We will only disclose personal information to overseas service providers where we have taken reasonable steps to ensure that the overseas service provider does not breach the Australian Privacy Principles about your data. Direct Marketing We may send direct marketing communications to you about our services and other material that we consider you would find interesting. If you do not wish to receive such direct marketing communications, you can opt-out using the unsubscribe mechanism in each email or by contacting us at info@bbskinboutique.com.au. If you opt out of all direct marketing communications, please remember that we may still contact you for other reasonable purposes, including information we send to confirm a booking or notifications of changes to our services or policies. So that you know, you won't be opting out of direct marketing communications. Please use your cookies and other tracking technologies settings to control the advertising you see from us across social media and other digital properties. Storage and security of your personal information We hold your personal information, both in hard copy and electronically, on our servers and our service providers' servers. We implement a range of technical, administrative, personnel, and physical measures to safeguard your personal information against loss, interference, unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received. We need to ensure that all third parties with access to personal information have appropriate controls to protect your personal information in a manner consistent with our Privacy Policy. They must only use your personal information for authorised purposes. We destroy or de-identify your personal information when the purpose for which it was collected no longer exists if you have asked us to remove it from our records, if you have withdrawn your consent to our collection of your sensitive or health information, or where we are no longer required by law to keep it. Access to, and amendment of, your personal information You have the right to access the personal information that we hold about you, and to ensure that the personal information we hold about you is correct, up-to-date, and complete. To access your personal information, please get in touch with us at info@bbskinboutique.com.au. We may charge a reasonable fee for retrieving your personal information, in which case we will inform you about the fee before giving you the information. According to the law, we may decline a request to access or correct your personal information in certain circumstances. If we refuse a request, we will aim to provide a reason for our decision. Further information and enquiries For further information regarding this Privacy Policy or to make a complaint about our handling or use of your personal information, please get in touch with us at the contact set out below. We'll look into any questions we receive in writing and do our best to resolve them as soon as possible. Privacy Officer BB Skin Boutique 31 Chambers Steet South Yarra Vic 3141 +61 481 738 738 Facebook channel: https://facebook.com/bbskin.group Instagram channel: http://instagram.com/bbskinboutique Tiktok channel: https://tiktok.com/@bbskinboutique Email: info@bbskinboutique.com.au If you are not satisfied with the result of your complaint to us, you can refer your complaint to: Office of the Victoria Information Commissioner We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the revised Privacy Policy is uploaded to our website.

Mobile Terms of Service Vita Solution Group Pty Ltd Last updated: June 9, 2024 The Vita Solution Group Pty Ltd mobile message service (the "Service") is operated by Vita Solution Group Pty Ltd (“Vita Solution Group Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Vita Solution Group Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Vita Solution Group Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Vita Solution Group Pty Ltd. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to BBSkinYarra or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Vita Solution Group Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to BBSkinYarra or email info@bbskinboutique.com.au. We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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When you arrive at BB Skin Boutique, you can reserve a 2-hour parking slot in front of the beauty by contacting us through Facebook or calling 0481 738 738.

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